The questions people ask

Yes. Choose “remote consultation” when booking and the session link arrives by message an hour beforehand. Online sessions have the same length and the same price as clinic visits.

Bring any lab work from the last six months if you have it, plus a list of the medications or supplements you take. If you have no recent labs that is fine — we will decide together whether you need them.

Plans are built around what is actually available in the Egyptian market at reasonable prices. We do not rely on imported supplements or expensive products, and every item on the plan has at least one substitute.

Most people notice a difference in energy within the first two weeks, and a clear change in their measurements and sleep within four to six weeks. Progress here is measured by adherence, energy and lab results, not by a number on the scale.

Yes. Your booking confirmation message contains a cancellation link you can use up to twenty-four hours before the appointment. After that, please call the clinic directly.

Yes, and in those cases the programme is built in coordination with your treating physician. Therapeutic nutrition is part of the plan and does not replace the medication your doctor has prescribed.

Yes. If you start with a single consultation and decide to continue, the consultation fee comes off the price of the package, so you never pay twice for the same session. It works the other way too: if a monthly package turns out to be more than you need, we stop the rest and charge only for the sessions that happened.

No. You pay for the first session only, so you can see how it goes, and if you continue the rest is split across two payments. Single consultations and lab reviews are paid at the session itself.

Cash at the clinic, or InstaPay and mobile wallet transfers before an online session. No method carries an extra fee, and a receipt reaches you on WhatsApp either way.

Rescheduling is free up to twenty-four hours before, from the link in your confirmation message and without having to speak to anyone. Later than that the session counts against the package, unless something medical came up — message us and we will sort it. Cancelling before a package starts is refunded in full.

Sessions are not lost to the calendar. The package extends to absorb a delayed session as long as you come back within a month. What derails a plan is a long silence, not a late appointment.

Yes. The listed price is what you pay — no file-opening fee, no booking fee, and no difference between online and in-clinic. Lab tests themselves are done at an external laboratory and paid there; what we charge for is reviewing them with you.